Before the period of long holidays (2-3 weeks ago), such as: Christmas Eve and St. Christmas, New Year, St. For Easter, add an additional 3-5 days to the delivery period. Other (longer) delivery times apply to pre-orders.
Delivery time range in major Lithuanian cities 8:00 – 17:00. workdays. For goods over 30 kg, delivery of goods in the largest cities of Lithuania is carried out on working days 08:00 – 18:00. period. If the delivery time intervals are inconvenient, we recommend choosing to pick up the goods at the ELBELA office.
The goods can be accepted / picked up only by the person who made the order, or the person specified in the order form. When accepting / collecting goods, it is necessary to have an identity document (identity card, passport, driving license). The courier will ask you to provide a document.
At the time of delivery, you must check the condition of the parcel. If you are dissatisfied with the condition of the goods, you have the right not to sign the bill of lading and return the goods. Once you have signed the bill of lading, we do not accept any liability for the condition of the goods, i. external damage (if it is not a factory defect) and assembly defects.
During the delivery of goods, we do not collect old equipment. More information about the collection of old equipment can be found here >>.

Pick up at the ELBELA office

The following delivery conditions are valid when ordering goods in the online store and collecting them at ELBELA office:

If the ordered product is in the ELBELA office:

• pick up within 72 hours (ELBELA during work!) – free of charge;

Delivery of goods to the specified address via courier

• After placing orders before 12:00, the delivery time of the goods is 1-5 working days, other (longer) delivery terms apply to certain groups of goods.
Important: The price does not include the service of delivering bulky and / or heavy goods to the door. For goods over 30 kg, delivery of goods in the largest cities of Lithuania is carried out from 8:00 to 17:00. period.
• Before arrival, the courier will inform you by phone or short message (SMS) about the planned delivery time.
• An additional fee of € 25 is applied for delivery to the Curonian Spit (Neringa municipality).